[Box Backup] Failed to setup location
E.W. Peter Jalajas
boxbackup at fluffy.co.uk
Wed Jul 25 22:02:42 BST 2007
Hi all (and especially Chris?),
We set up a Windows client with version chris_general_1692.
The server is Box Backup Store Server vchris_merge_1725. Three other clients on that server are
working fine.
It seemed to work fine, got about 17GB stored (very quickly over client-side FIOS!), but a few
days later I noticed that no new files were being added, and then the logs show we started getting
the "Failed to setup location" error. Client and server logs below.
I don't think it should be trying to setup that location, because it already exists with lots of
files in it.
That location is a mapped drive from another server on which we have full control rights. It may
contain mapped locations below it (links to other servers in the network), which I know is a
no-no, but I don't think that's our problem. We actually see the .lnk file in the bbackupquery
backuplocation root, but we've deleted that file/link to try to fix the problem, to no avail. It
could be that one or more bad files are being copied into that backup location via an automated
script, but a look in the top directory showed all the files to be owned by the domain admin with
full control rights.
We tried to rename that BackupLocation by appending a "2" to its name, but that didn't help.
So there is something wrong with that directory, but we don't know where to look for the problem.
Any suggestions?
Should I submit a bug that the logs give us no clue as to what is wrong with the location (and
maybe that the error message is misleading)?
Thanks,
Pete
The following event messages seem to be logged every 2 minutes (inverse chron order, newest at
top):
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:52 AM
User: N/A
Computer: CLEANFILE04
Description:
File statistics: total file size uploaded 0, bytes already on server 0, encoded size 0
Event Type: Error
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:42 AM
User: N/A
Computer: CLEANFILE04
Description:
Exception caught (Common OSFileError (Error accessing a file. Check permissions.) 1/9), reset
state and waiting to retry...
Event Type: Error
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:42 AM
User: N/A
Computer: CLEANFILE04
Description:
Not notifying administrator about event backup-error -- set NotifyScript to do this in future
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:42 AM
User: N/A
Computer: CLEANFILE04
Description:
Receive Finished()
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:42 AM
User: N/A
Computer: CLEANFILE04
Description:
Send Finished()
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:42 AM
User: N/A
Computer: CLEANFILE04
Description:
Receive Success(0x4361899132bd3)
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:42 AM
User: N/A
Computer: CLEANFILE04
Description:
Send SetClientStoreMarker(0x4361899132bd3)
Event Type: Error
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:42 AM
User: N/A
Computer: CLEANFILE04
Description:
Failed to setup location 'J04CommonFiles' path 'J:\04CommonFiles'
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:42 AM
User: N/A
Computer: CLEANFILE04
Description:
Receiving stream, size 496
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:41 AM
User: N/A
Computer: CLEANFILE04
Description:
Receive Success(0x1)
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:41 AM
User: N/A
Computer: CLEANFILE04
Description:
Send ListDirectory(0x1,0x2,0xc,false)
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:41 AM
User: N/A
Computer: CLEANFILE04
Description:
Connection made, login successful
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:41 AM
User: N/A
Computer: CLEANFILE04
Description:
Receive LoginConfirmed(0x436189074e355,0x1015977,0x1e00000,0x2300000)
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:41 AM
User: N/A
Computer: CLEANFILE04
Description:
Send Login(0x10004018,0x0)
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:41 AM
User: N/A
Computer: CLEANFILE04
Description:
Receive Version(0x1)
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:41 AM
User: N/A
Computer: CLEANFILE04
Description:
Send Version(0x1)
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:41 AM
User: N/A
Computer: CLEANFILE04
Description:
Opening connection to server ts4.tebucosafe.com...
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:59:41 AM
User: N/A
Computer: CLEANFILE04
Description:
Beginning scan of local files
Event Type: Information
Event Source: Box Backup (bbackupd)
Event Category: None
Event ID: 1
Date: 7/25/2007
Time: 11:57:27 AM
User: N/A
Computer: CLEANFILE04
Description:
File statistics: total file size uploaded 0, bytes already on server 0, encoded size 0
petjal at ts4:~$ grep "\[3798\]" /var/log/messages
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Certificate CN: BACKUP-10004018
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Receive Version(0x1)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Receive Version(0x1)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Send Version(0x1)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Send Version(0x1)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Receive Login(0x10004018,0x0)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Receive Login(0x10004018,0x0)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Login: Client ID 10004018, Read/Write
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Send
LoginConfirmed(0x436196cadee84,0x1015977,0x1e00000,0x2300000)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Send
LoginConfirmed(0x436196cadee84,0x1015977,0x1e00000,0x2300000)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Receive ListDirectory(0x1,0x2,0xc,false)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Receive ListDirectory(0x1,0x2,0xc,false)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Send Success(0x1)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Send Success(0x1)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Sending stream, size 496
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Receive SetClientStoreMarker(0x436197263e2e8)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Receive SetClientStoreMarker(0x436197263e2e8)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Send Success(0x436197263e2e8)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Send Success(0x436197263e2e8)
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Receive Finished()
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Receive Finished()
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Session finished
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Send Finished()
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Send Finished()
Jul 25 13:03:27 ts4 Box Backup (bbstored)[3798]: Connection statistics for BACKUP-10004018: IN=105
OUT=628 TOTAL=733
petjal at ts4:~$
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