[Box Backup] Troubleshooting a 0.10
boxbackup at boxbackup.org
Sat Sep 6 13:20:35 BST 2008
Chris Wilson wrote:
> I'm just wondering why you didn't spot these error messages in your logs?
>> Aug 28 00:10:25 ns29253 bbackupd: Backup object failed, error when
>> reading /var/named/run-root/proc/acpi/event
>> Aug 28 00:10:25 ns29253 bbackupd: Error code when uploading was (1/2),
>> Common OSFileOpenError (Can't open a file -- attempted to load a non-existant
>> config file or bad file referenced within?)
I think it's a combination of several factors.
At first, logging was not activated at all for bbackupd (instructions
present to change syslog.conf in the wiki, but not on the mainly
referenced page: http://www.boxbackup.org/client.html ).
Then with logging activated my obvious behaviour is to "tail -f", which
"doesn't work" with that kind of background process.
I think I didn't really looked much further, and then I *decided* it was
a directory filtering problem, so I focused on activating specific
debugging options for that problem.
> Is there anything you can suggest that we can do to make these errors
> clearer or encourage people to check their logs and investigate problems
> like this?
First place I went was the http://www.boxbackup.org/trouble.html page,
which starts with "Unfortunately, the error messages are not
particularly helpful at the moment.", which kind of discourage looking
for error messages at all :) One thing which would be helpful on that
page is IMHO those three things:
- point to the activation of logging on the storage client
- point to the activation of logging on the storage server
- give some kind of command line to look for errors like
grep bbackupd /var/log/messages | egrep "\([[:digit:]]+/[[:digit:]]+"
(which is not cross-platform I know)
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